Suite 58, Level 2, 255 Drummond Street, Carlton 3053


[email protected]



1300 737 403


Services offered

  • Coordination of Supports

At Carfi, we’re not satisfied with simply ticking the boxes. Our mission is to challenge the status quo and offer dynamic, personalised solutions for the participants we support.

As part of our supports we support high complexity in the areas of:

  • Justice and Forensic
  • Homelessness
  • Alcohol and other Drugs
  • Complex Mental Health
  • Hospital Discharge

Carfi are currently placed to deliver the following services in Victoria and New South Wales:

  • Support Coordination
  • Specialist Support Coordination


With extensive expertise in the mental health field, we have built a support coordination specific framework to support high level complexity that we call the RESPCT Framework.

By utilising proven models of care and research, collaborating closely with mental health industry leaders, and incorporating innovative in-house tools we believe that our framework builds a solid structure around the people we support.

In order to deliver this framework, our support coordinators are supported by psychologists with decades of experience. Our support coordinators engage in regular debriefing, case consultation, weekly training sessions and supervision to ensure they are well equipped to support even the most complex situations.

RESPCT Framework

R ecovery Orientated Approach

E vidence-Based Practice

S trength-Based Approach

P erson-Centred Planning

C ulturally Responsive Care

T rauma Informed Practice


Recovery Orientated Approach:

A recovery-oriented approach is a way of providing mental health care that is centred around the person’s individual needs and goals. This approach recognizes that mental health recovery is a process that is unique to each individual and that people with mental health challenges can and do recover.

How It’s Applied: We seek understanding of the current mental health challenges a person is experiencing and tailor an approach to support them towards recovery at a pace they can manage.

Why Is It Important: The journey of mental health recovery shouldn’t be defined by a diagnosis but should instead be driven by what the person hopes to achieve in life.


Evidence-Based Practice:

We’re committed to staying up-to-date with the latest developments in the field, so we can provide the highest quality care to those we serve.

How It’s Applied: Our coordinators are trained weekly on demonstrated best practice, models of care, research and information.

Why Is It Important: Using evidence based practice is important to ensure the best practice approaches are used to avoid getting into situations where a participant’s situation is mismanaged.


Strengths-Based Approach:

We believe in taking a positive, solution-focused approach that emphasizes the individual’s capabilities rather than their limitations.

How It’s Applied: By focusing on a person’s strengths we can assist in building useable strategies the person can use to manage their limitations more effectively.

Why Is It Important: Focusing on what a person can do instead of what they can’t do builds up the person’s self esteem and makes it more likely that they will want to continue building skills.


Person-Centred Planning:

Identifying the unique needs and goals of people we support and tailoring our support coordination plan to those needs is an important area of our approach.

How It’s Applied: Person-Centred Planning is a tailored approach that seeks information from the person being supported on how they would prefer their services to be delivered, what goals they are seeking to achieve and in what way they want to achieve them.

Why Is It Important: As an expert in your own life, it is important to recognise that a person as an individual has unique thoughts, feelings and goals. Having the person at the centre of the process of service delivery ensures they are the director of their own journey.


Culturally Responsive Care:

We believe in building strong, collaborative relationships with those we support, and we take the time to learn about their cultural background and preferences.

How It’s Applied: Carfi support coordinators are trained in as many areas of cultural sensitivity as possible. Through understand of the personal experience of someone’s culture, we can more closely align supports with cultural preferences.

Why Is It Important: Everyone’s culture is a personal and important part of everyday life.


Trauma-Informed Care:

Trauma informed care recognizes that many individuals with disabilities have experienced trauma in their lives and seeks to provide care that is sensitive to their needs.

How It’s Applied: Establishing and maintaining trust in relationships between the participant and their allocated support coordinator, built on a foundation of mutual respect and empathy is at the core of a trauma informed approach.

Why Is It Important: Moreover, trauma-informed care can promote resilience and recovery, by empowering individuals with disabilities to take an active role in their care and supporting them in their goals and aspirations.

Brochures and other helpful materials

Download our guide to working with NDIS providers