References to ‘we’, ‘us’ or ‘BudgetNet’ in this policy refer to all employees of BudgetNet Pty Ltd. For information about contacting BudgetNet please see our contact us page.
How we gather information
BudgetNet receives personal information in a number of ways. These included:
- During any face to face interviews
- Directly from any referral forms
- Directly from you via the phone
- Directly from you via the internet or email
- Directly from your providers, or other third party’s once you provide authorisation
You have the right to refuse to add us authorised delegates on your third party providers. However this may impact our service to you.
Please note all calls between clients and contact centre are monitored and/or recorded for our records, as well as for training and quality purposes
What kind of information we collect
We only collect relevant information about you that is needed to establish and maintain your account and services, as the law allows and/or requires us to collect. We may collect personal and financial information about you that is “non-public”.
We will be collecting personal information, such as contact details and other identifying information that is need to conduct our business.
Without your consent we will not collect information that reveals your racial/ethnic origin, political opinions, religious beliefs, membership status, health details, sexual orientation or criminal record. This is subject to some exceptions, including where the collection is required or allowed by law, and when the information is necessary for the establishment of a defence legal claim. We understand the information is sensitive and we have been trained to treat any sensitive information as highly confidential.
Anonymous analytical information such as gender and age brackets may be collected when you browse our website. This is managed through google analytics. No information collected via this means can be identified as a particular person.
Why we collect information and how it is used
We collect information from you so we can provide our excellent service. We are also required to collect certain personal information so we can correct identify you and act within the privacy act.
The information we receive from you or your providers will be used for the setup and ongoing management of your account. Most of the information collect will be provided for a specific purpose.
Keeping information accurate
We attempt to ensure all personal information we collect and use is accurate. To ensure we can maintain our services and accuracy of information can you:
Inform us of any errors as soon as possible and update us when your situation changes.
Keeping your private information secure
We are committed to keeping your information secure and confidential. We use a variety of technology’s and systems to control and manage access to your information. These files are accessible to authorised personnel only. All computer based information is protected through the use of access passwords and data is backed up regularly.
Accessing your information
You have a right to access your personal information subject to exceptions allowed by law. We ask that you provide your request in writing using your contact details, we will then provide you access to that personal information. If you believe any personal information is incorrect please contact us to get it corrected.
It is a legislative requirement that we keep all personal information and records for a period of 7 years.
There are certain exceptions as to why we would not provide you a copy of your personal file. If this is the case we will provide you a written explanation for that refusal. All applications for access to personal information can be made to NDIS@budgetnet.com.au or by post to
BudgetNet Pty Ltd
PO box 28, Melton, Vic, 3337
How we disclose your information
We may provide your personal information to organisations outside of BudgetNet. These may include:
Compliance consultants to ensure we are meeting compliance standards.
Government and regulatory authorities and other organisations as required by law.
Your providers whom we are discussion payments that are outstanding.
Relevant authorities if we believe you or another person is in danger.
We may need to provide some of your information overseas if we are dealing with an overseas provider on your behalf.
We currently use third party providers to assist in the management and running of BudgetNet. Currently our main providers are Careview and Xero. Each have different privacy policies, however we only use companies that can be trusted with your information.
Our details are:
Phone: 1300 402 568
PO Box 28, Melton, Vic, 3337
Any complaints will be responded to within seven days. If you’re not satisfied with the outcome you are entitled to contact the office of the privacy commissioner.