Here at Budgetnet we hear it time and time again that the most difficult part of implementing an NDIS plan is finding good quality providers. Having a strong network of NDIS providers that suit your needs will help you make the most of your funding.
What is a service provider?
An NDIS service provider is an individual or a business that provides services or products to NDIS participants. If a participant is plan managed, they may access providers that are registered under the NDIS or non-registered businesses.
Here is why it is so important to find the right fit when it comes to the your NDIS providers:
- Minimise stress by finding a provider that communicates in a way that suits you.
- Contacting 2-3 providers will allow you to check pricing. Making sure your favourite provider isn’t overcharging.
- Don’t forget, if a plan is plan managed there is an opportunity to access non-registered providers. It’s important to check all of your options before making a choice.
We know why we need to spend a little more time finding the best providers, but how exactly do we actually find providers?
Step 1: Identify what you need
Find out what services/products you can access in order to reach your plan goals. You may want to discuss these options with your Support Coordinator, Local Area Coordinator, Early Childhood Intervention Coordinator or your Plan Manager.
Step 2: Find your options
Budgetnet Directory is our very own, easy to use provider directory. Anyone is free to use it to find providers in your local area! Our directory also includes non-registered providers that can be accessed if the NDIS plan is Plan Managed.
Clickability is an online platform is a great way to search for providers and read past reviews from other participants
Disability Support Guide offer a free online directory as well as printed directories in each state.
Karista is another great way to search for NDIS providers. You are even able to contact the providers directly from the website or request a call back.
NDIS Provider Finder is a resource made available by the NDIA within a participants myplace portal. This feature includes all registered NDIS providers, allowing you to search and filter. Keep in mind, providers may be registered for categories they may not be delivering. For example, Budgetnet could be registered to deliver 1:1 support however, we only offer Plan Management.
Mable is a great way to hire your own support workers directly from the platform. You can search through independent support workers in your area to find the right fit and contact them directly on their Mable profile.
Step 3: Research
Read reviews, ask other participants or providers you work well with, however, don’t let that make your decision completely on a specific provider. Everyone works differently, so it’s important to find someone who suits your personality and specific needs.
Step 4: Make contact
Contact the provider, whether that’s via email or calling them, whichever you prefer.
Make sure you ask the questions so you can understand the process:
- Are they responsive? Was it easy to get in contact with them?
- Is there a waiting list?
- How will they help me achieve my goals?
- What is the process to sign up?
- How much does the service cost?
- Can I choose which staff I work with?
Our last pieces of advice would be:
Do not rush into locking in the very first provider you speak to. Take the time to chat to a few and make a decision based on what works for you.
You do not have to share your plan with anyone. Sharing your plan with a provider is your choice. You may decide to only share parts of your plan for example, the goal section.
And finally, if you begin working with a provider and after some time you think you are not receiving the support you need, remember, you can change providers and try someone new.
It can make the world of difference to your NDIS experience when you work with a supportive provider who understands your needs.