We generally pay invoices within 3 – 5 business days from participant approval. Of course, not all payments run smoothly and at times there may be delays. We have created this article for providers to understand how to avoid issues and guarantee fast payments.
If you follow the tips below your payment could be processed within 2 – 3 business days!
Tip 1: Ensure the invoice includes a quantity (how many hours you worked) and the hourly rate. If the agreed upon price is higher than NDIS price cap, a separate invoice should be sent directly to the participant as we can only pay up to the NDIS price cap amount.
Tip 2: If possible, use NDIS codes from the price guide, this makes it easy for us to allocate to the correct category.
Tip 3: Include all of your business details within the invoice:
- ABN
- Contact number.
Tip 4: Ensure the Invoice has clear participant details, ideally 2-3 identification points:
- Participant Name
- NDIS Number
- Address
Tip 5: Provide your email address on the invoice. Mistakes happen and if it’s easy for us to contact you they can be resolved promptly. We will also email a remittance advice on completion of payment.
Tip 6: Provide your signed service agreement. We can quarantine participant funding for a provider, meaning those funds cannot be allocated to anyone except you.
To quarantine funds, we need a copy of the service agreement with an allocated amount within each particular category of the participant’s plan. This must be signed and agreed upon by the participant
Tip 7: Use a PDF file where possible.
Tip 8: Attach your invoice to the email. If we need to follow links to download an invoice it can occasionally cause problems.
Tip 9: Include individual service dates where possible. When invoices are split across plans, we can still process them provided the services are split.
Tip 10: Use unique invoice numbers. This makes it easier for us to track each invoice, and to notify you when payment is completed.
Where do I send invoices for payment?
You can send your invoices directly to us in the following ways:
Email: [email protected]
SMS: 0428 583 575
Mail: PO Box 28, Melton VIC 3337
We have also developed an Invoice Generator if you need assistance in creating an invoice. The Invoice Generator allows you to build an invoice on our website, save it to your computer and send it to us for payment. This way you can guarantee the formatting of the invoice is correct.
You may also work with participants who may benefit from using our Plan Management services. If so, feel free to complete our referral form.